7sbet Privacy Policy — How We Protect Your Information

7sbet (hereinafter referred to as "we", "us", or "the Platform") is an internationally licensed online gaming and Sports Betting platform. This Privacy Policy explains how we collect, use, store, and protect your information through our website, mobile application, and other services.

This Privacy Policy applies to all users — whether registered members or general visitors. By using the 7sbet website or app, you are considered to have accepted this Privacy Policy.

Our Privacy Policy is built in accordance with international data protection standards. We believe privacy is a fundamental right, and 7sbet is committed to upholding it at all times.

Information provided directly

Information you provide when registering with 7sbet, managing your account, or getting in touch with us:

• Full name and date of birth
• Email address and mobile number
• Current Address
• National ID or passport number (for KYC verification)
• Payment method details (bKash/Nagad number, bank account)
• Records of conversations with the support team

Automatically Collected Information

Information collected automatically while using the platform:

7sbet uses your data only for lawful and necessary purposes. We never use data beyond what is required.

• Service delivery: Creating and verifying accounts, processing payments, and keeping gaming services running smoothly.
• Security & fraud prevention: Detecting unusual activity, preventing multiple accounts, and keeping the platform secure.
• Legal obligation: Meeting KYC verification, Anti-Money Laundering (AML), and regulatory compliance requirements.
• Customer Support: Resolving your issues and processing complaints.
• Responsible Gaming: Identifying signs of gaming addiction and providing appropriate support.
• Service Improvement: Improving platform performance and enhancing the overall user experience.
• Relevant Communications: Sending important updates, security alerts, and promotional content (with your consent).

7sbet never sells your data. Only the minimum necessary information may be shared in the limited circumstances below:

Trusted Service Partners

• Payment Processor: bKash, Nagad, Rocket, and our banking partners receive limited data solely to process transactions.
• KYC verification provider: Certified third party for identity verification.
• IT Security Provider: Cybersecurity and fraud detection services.

Legal Obligation

We may be legally required to disclose information in the following circumstances:

• Court orders or government directives.
• Investigations into money laundering or terrorist financing.
• Regular audits by the licensing authority.

All partners are bound by strict confidentiality agreements and may only use your information for specified purposes.

7sbet uses several types of cookies. The purpose of each is clearly outlined below:

You can disable optional cookies from your browser settings. However, disabling essential cookies may affect the platform's functionality.

How long we retain your data depends on its type and applicable legal requirements:

• Account Information: For the duration of the active account and 5 years after closure (as required by law).
• Transaction Records: 7 years — in compliance with financial regulatory requirements.
• KYC Documents: 5 years after account closure.
• Support Contact: 3 years.
• Cookie data: Session cookies — deleted when the browser is closed; persistent cookies — retained for up to 12 months.

Once the retention period expires, data is permanently and securely deleted or anonymised.

7sbet uses industry-leading technology to keep your information secure:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• AES-256 Encryption: Sensitive data stored in the database is encrypted.
• Firewall & DDoS protection: Protection against external attacks.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Penetration Testing: Security assessments conducted by third-party experts.
• Staff Training: Only authorized personnel have access to specific data.

You may exercise any of the following rights at any time. We will respond to your request within 30 days:

• Data Access Request: Request a copy of the information we hold about you.
• Correction request: Request corrections to any inaccurate or outdated information.
• Deletion Request: Request deletion of specific data (beyond legal obligations).
• Portability Request: Request your data in a machine-readable format.
• Opt out of marketing: Opt out of promotional emails and SMS.

To exercise any of these rights, email our support team at: support@7sbet.best

7sbet strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect or process data from minors.

If we become aware that a minor is using our platform, we will immediately close the account and delete all associated data.

If parents suspect their child is using 7sbet, please notify our support team immediately.

The 7sbet platform may occasionally contain links to third-party websites. Clicking those links will take you to sites governed by their own separate privacy policies.

7sbet is not responsible for the privacy practices or content of third-party websites. We recommend reading the privacy policy of any external site before visiting it.

7sbet may update this Privacy Policy from time to time. When changes are made, we will:

• We will update the "Last Updated" date at the top of this page.
• For significant changes, we will notify registered users by email.
• A notice will be displayed upon accessing the platform.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We encourage you to visit this page regularly.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@7sbet.best
• Live Chat: Available 24/7 on the platform
• Response Time: Usually within 24–48 hours

We take all requests regarding your privacy rights seriously. Our dedicated privacy team will resolve your request within 30 days.